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Position your mouse over a service in the left pane to highlight its description in this pane.
Unlimited Phone Support
Our experienced and friendly IT professionals are only a phone call away. Our technicians have over 20 years experience in the support industry.
Unlimited Remote Support
When you dial our support number, you can rest assured that we have the tools to make the call quick and easy. With a few simple clicks we have the technology necessary for remote support.
Microsoft Application Support
SigNET will support current mainstream Microsoft Applications such as Word, Excel, PowerPoint, Access, Publisher, Outlook, and more.
Network Printer Support
SigNET will remotely support all of your shared or networked printers. We will support the initial configuration and setup, driver configuration, and TCP/IP settings for all of your printing needs.
PC Health Check and Tune-Up
SigNET will conduct frequent audits of your PC's application and security event viewers. Our technicians can find vulnerable aspects of your network and hardware through these audits, and take precautionary or corrective action to prevent a system failure or security breach.
Server Health Check and Tune-Up
Protecting your server by planning and implementing a regular preventative maintenance plan is an ideal method for protection of data, and prolonging the life of your firm's server. A SigNET technician will meet with you to tailor a plan specific to the unique needs and requirements of your firm's information system.
Unlimited Onsite Support
In the event that your concern is unable to be resolved remotely, one of our technicians will be dispatched directly to your place of business.
After Hours Support
In the event of an emergency our agents are on call until 11pm EST Monday-Friday, and 9am-4pm EST Saturday and Sunday.
Antivirus Monitoring & Support
SigNET integrates cutting edge antivirus software and support into your PCs. Your business' income revolves around your data, and we protect both.
Spyware/Adware Removal
SigNET has a commitment of keeping your data secure with the removal of spyware, adware, tracking cookies, and other malware which are encountered when browsing the web.
Software Patch Management
There are large amounts of automatic updates and patches release by software companies. Trust our experts to secure your information by deciding what is necessary.
Backup Strategy
At all times your data is vulnerable to corruption or total loss. Having a sound backup strategy will minimize your downtime and immediate cost in the event of a systems failure.
Event Log Management
SigNET will conduct frequent audits of your server's system, application, and security event viewers. Reviewing these logs in detail will provide valuable information regarding the operating state of your firm's server. Our technicians can find vulnerable aspects of your network and hardware, and take precautionary or corrective action to prevent a system failure or security breach.
Windows Services Management
Microsoft Windows services enable you to create long-running executable applications that run in their own Windows sessions. As servers remain online for extended periods of time, these services can unexpectedly stop, or become frozen. As part of this service, SigNET will monitor and set recovery procedure for stopped or frozen Windows Services.
Drive Space Management
Constant monitoring of memory, I/O, and storage bottlenecks are a crucial aspect of network administration. Keeping these items at reasonable levels means maintaining a healthy network which is conducive to efficient and productive application usage. SigNET uses a combination of proprietary tools and Microsoft Performance Monitor to monitor disk bandwidth, memory, and storage.
Server Health Check and Tune Up
Protecting your server by planning and implementing a regular preventative maintenance plan is an ideal method for protection of data, and prolonging the life of your firms server. A SigNET technician will meet with you to tailor a plan specific to the unique needs and requirements of your firm's information system.
Drive Space Monitoring
Constant monitoring of memory, I/O, and storage bottlenecks are a crucial aspect of network administration. Keeping these items at reasonable levels means maintaining a healthy network which is conducive to efficient and productive application usage. SigNET uses a combination of proprietary tools and Microsoft Performance Monitor to monitor disk bandwidth, memory, and storage.
User Account Administration
SigNET will configure and maintain your firm's terminal service and active directory users and groups as well as manage user permissions, applying the principle of least permission. As part of this service SigNET will manage terminal licenses and configure remote desktop connections (rdp) on your application server.
Switch and Router Management
The user interfaces and hard wiring of routers and switches can be an intimidating mess. SigNET will take on the organization, maintenance, and configuration of these devices on your small business network. This includes, but is not limited to, the initial configuration, port forwarding and triggering, DHCP server, service availability, and more depending on the make of your network devices.
ISP Management
SigNET understands that dealing with internet service providers can be a labor intensive and highly technical task. As part of this service, our technicians will act as an liaison on behalf of your firm, and deal with your ISP. If requested, our technicians will even research capital saving opportunities for your firm by ISP shopping or altering broadband configuration options.
Firewall Management
SigNET recognizes the necessity of securing your firm's network and data. In some industries certain types of security measures are required for business, for example network intrusion services or packet encryption. SigNET will take charge, and secure your network principals and securables.
Wireless
Wireless infrastructure configuration and maintenance allows for the convenience of being mobile with your business. Deploying a wireless infrastructure includes the strategic placement of routers, switches, and repeaters to broadcast an internet signals in your corporate building.
After Hours Support
SigNET understands that your IT needs will not always fit in a 9 to 5 schedule. We make it convenient for you to reach us for emergency support Monday through Friday from 5 to 9p EST, and Saturday and Sunday from 8a-5p EST. SigNET makes it simple, call our 800 number and you will be routed to our on-call technician.
Email Addresses
As part of this plan, SigNET will provide up to 10 email addresses with your firms domain. This means your email address could be yourname@yourfirm.com. These email addresses include a web client interface and Microsoft Outlook access. For additional email addresses or exchange support, a custom quote will be provided.
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